Long haul flight

Finally after picking up rental car from Avis and going around nearby supermarkets, I'm sitting in my room fighting jetlag after a day long trip from KL-US.

Let me recount back see how long is it. The flight route is from KL-HongKong-SanFrancisco-Dallas.
Hmm....connecting flight list already sound long enough eh?

KL-HK total time: 3 hrs 45min + transit time of 55min
There is too little time for transit between these 2 flights and the plane departed 35 minutes late! I basically ran through HK airport and to the next plane after being gathered by a CathayPacific staff, Miss A.

Here is the thing about race superiority thing here. There is a group of 4 of us, 3 American/European and me whom have to rush to the next flight. With the crazy queue from next incoming flight overlapping our flight, we don't look like we will make it. Miss A, accompanying us asked us to go through the business class lane. Being the last in the group of 4, the ticket checking staff wouldn't allow me to go through, kept asking me to go to back to economy class queue. I was like 'wtf? just because i'm asian so i get a different treatment?? '. Luckily i found the Miss A and finally she needed to escort me through just because i'm asian.....

HK-San Fran total time: 12 hrs 30 min + 3 hours transit time
I noticed that Cathay Pacific from HK-SanFran have a majority of Indian passengers. When i first entered the plane, i thought i was on the wrong plane.

SanFran - Dallas total time: 3hrs 30min + 2 hours of wait time
Finally after 11 hours of sleepless indian babies cry choirs in the plane and an overdose of movies marathon I reached San Francisco. Another crazy queue through immigration and custom of US. When i reached boarding area, i only managed to get online for 15 minutes before the last flight in my list this time.

Huh, why another 2 hours wait after reaching SanFran?
American Airline messed up my luggage from the international to domestic transfer. I've checked them in but it was put on the next flight after mine, which I found out from the baggage office staff after waiting 30 minutes at the baggage claim area. Luckily, my colleague Dalila arrived 1 hour late and we only had to wait another hour. I went back there after 1hr 30min of waiting to get my luggage and guess what, it's been transferred to a different terminal. Great, that's like a 5+ minute drive away. To make it worse, when i got to the other terminal, i found only one of my luggage and the other is still stuck in San Francisco.

Once i got back to hotel, I called the customer line number the fellow at baggage claim of the other terminal gave me. The call lasted at least 25min. The operator at the other end kept telling me 'Hold on, I'm checking........I'm still here, just hold on' for a duration of 20 min. Finally she put me on hold and after 5 mins of instrumental music which starts,stops and starts again, i'm already drifting to lala-land. Kind of lost track of time but finally she confirmed that I'll get my luggage delivered the next day to my hotel.

Source:

http://thenextweb.com/entrepreneur/2010/05/19/the-challenge-loving-your-customers/

This is quiet a bad case of mismanagement, they could've send both luggages to my hotel instead of making me run around airport searching, wait 2 hours and keep wondering whether they already lost my luggage. Looks like AA is still not really customer satisfaction oriented yet.

Total time spent on this long haul flight: 4h40m + 15h30m + 5h30m = 25hr

Now i'm sitting at my room after finding every excuse to keep awake. Inclusive of unpacking every item i have into the cupboards, setting the kitchen, washing the coffee maker, calling up American airline to locate my 2nd bag which didn't reach on time and ironing my clothes. At the end of all these, I am still falling victim to the jetlag and now 'fishing' in front of the laptop ...

Sorry for the crappy quality post. I blame it on the jetlag :p