For TLDR scroll all the way to bottom.
About 2 months back, if my memory serves me right we got mail (yes actual real mail) from TM announcing discontinuation of all Streamyx broadband service from Nov17 this year.
Meaning that our cheapo Streamyx will be out of service soon late this year and either we go for Unifi at ~RM100 + more each month or find alternative broad band solution. For only light use, Unifi is a bit overkill as we spent >12 hours at work each day.
It so happens that one heavy rain day few days back, lighting struck and zapped out our modem...oh dear..so a quick decision needs to be made.
1. Sign up for webe broadband 10G bonus +20Gb limit currently online at RM 59 per month. Not bad but need to buy the Wifi Modem at ~RM20x++. No bonding contract , I like it and an advance payment that will be used to offset first month payment..can't really trust next day delivery as this is not US we are talking bout. (Updated: as of 1-June the 10Gb bonus offer is no longer available).
2. Terminate Streamyx and phone number by walk in to main TMpoints. (Kelana Jaya)
Long story: Terminate TM Streamyx + phone number. This one needs to walk in to main branch of TMpoints ,give their hotline a call at 100 be very patient in waiting to verify the branch that can process this. Have your TM Streamyx account in hand, they need to verify your IC once you fill in a simple form and submit. Pretty easy if you have no outstanding to pay. TM will take 14 days to process termination, charge you service of that period (ridiculous!) And mail back a check with your balance deposit paid during package sign up registration.
PS: I called 100 asking if I can terminate my line & Streamyx and the operator dumbly took my account number, check and after some ding dongs told me, sir you can't terminate via hotline. Oh dear, why you no say so when I first asked (my very first question?!?!)
3. Contact webe via online chat. Got delivery number and keep pestering for them to deliver within their 1-3 days promised time. Next day delivery my foot ha!
The courier line clear under packet one aka webe hotline is +603 5990 5990
Long story: Now webe doesn't have a hotline. They have this online support on web. Which gives you second thoughts on their support sincerity. Hi sir, how can I help you? :)...pls don't smiley face me if you don't mean it. First operator refused to give me a number to contact the delivery team , Line Clear. Was promised they will deliver the next day but didn't happen. Gave them another call luckily they do half day delivery on Saturdays. Please have Line clear tracking number ready, it's the 6 digit number that operators say starts with Webe word. Some operator can actually check by your application IC, so I guess that depends on their Intelligent check (sorry, fallout pun here haha)
4. Upon receiving setting up is really simple. Unbox, plug in sim and battery. Install Huawei Hilink app to update password and monitor usage if need to on your smartphone. Power on and use directly. This is probably the best part here. Fuss free from received to start using. For a small saving, subscribe to auto payment using credit card and get RM2 off each month.
TLDR, Streamyx modem get zapped by lighting. Ditched the plan for a webe broadband plan. Shared how to terminate streamyx and phone number, order and follow up webe broadband delivery. Now let's see how is webe broadband performance, so far it's pretty decent..hopefully not too congested in my area.
About 2 months back, if my memory serves me right we got mail (yes actual real mail) from TM announcing discontinuation of all Streamyx broadband service from Nov17 this year.
Meaning that our cheapo Streamyx will be out of service soon late this year and either we go for Unifi at ~RM100 + more each month or find alternative broad band solution. For only light use, Unifi is a bit overkill as we spent >12 hours at work each day.
It so happens that one heavy rain day few days back, lighting struck and zapped out our modem...oh dear..so a quick decision needs to be made.
1. Sign up for webe broadband 10G bonus +20Gb limit currently online at RM 59 per month. Not bad but need to buy the Wifi Modem at ~RM20x++. No bonding contract , I like it and an advance payment that will be used to offset first month payment..can't really trust next day delivery as this is not US we are talking bout. (Updated: as of 1-June the 10Gb bonus offer is no longer available).
2. Terminate Streamyx and phone number by walk in to main TMpoints. (Kelana Jaya)
Long story: Terminate TM Streamyx + phone number. This one needs to walk in to main branch of TMpoints ,give their hotline a call at 100 be very patient in waiting to verify the branch that can process this. Have your TM Streamyx account in hand, they need to verify your IC once you fill in a simple form and submit. Pretty easy if you have no outstanding to pay. TM will take 14 days to process termination, charge you service of that period (ridiculous!) And mail back a check with your balance deposit paid during package sign up registration.
PS: I called 100 asking if I can terminate my line & Streamyx and the operator dumbly took my account number, check and after some ding dongs told me, sir you can't terminate via hotline. Oh dear, why you no say so when I first asked (my very first question?!?!)
3. Contact webe via online chat. Got delivery number and keep pestering for them to deliver within their 1-3 days promised time. Next day delivery my foot ha!
The courier line clear under packet one aka webe hotline is +603 5990 5990
Long story: Now webe doesn't have a hotline. They have this online support on web. Which gives you second thoughts on their support sincerity. Hi sir, how can I help you? :)...pls don't smiley face me if you don't mean it. First operator refused to give me a number to contact the delivery team , Line Clear. Was promised they will deliver the next day but didn't happen. Gave them another call luckily they do half day delivery on Saturdays. Please have Line clear tracking number ready, it's the 6 digit number that operators say starts with Webe word. Some operator can actually check by your application IC, so I guess that depends on their Intelligent check (sorry, fallout pun here haha)
4. Upon receiving setting up is really simple. Unbox, plug in sim and battery. Install Huawei Hilink app to update password and monitor usage if need to on your smartphone. Power on and use directly. This is probably the best part here. Fuss free from received to start using. For a small saving, subscribe to auto payment using credit card and get RM2 off each month.
TLDR, Streamyx modem get zapped by lighting. Ditched the plan for a webe broadband plan. Shared how to terminate streamyx and phone number, order and follow up webe broadband delivery. Now let's see how is webe broadband performance, so far it's pretty decent..hopefully not too congested in my area.
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